Advantages-of-Call-Center-ConsultingContact Center Services

At Vision Vantage, we are experts in speaking about your brand and organization across all channels of business communication.
Your business communicates with your customers across multi channel of communication – telephonic, email and chat.
We are experts and have great experience in using all the communication channels to express your brand personality.

Phone

We just don’t answer calls. We convert each call in a happy customer for you.
We provide on-call customer care services for all your callers by using our in-depth product insight to help
them to select and purchase the right products in a secure transaction.

 Chat Support

Today, customers are busy. Instead of waiting for calls to get answered,
people often prefer chat, and we take a proactive approach by offering active chat sessions to all your website visitors.

• Email

We provide complete email support for your organization. From branding to support,
we have a team which ensures your brand is propagated by sending bulk emails to your customer base and
we provide complete email support so that your customers are never alone in case of trouble.


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8f1988_a83938a7a57040ad82b401cc91c62255Tele Marketing & Sales Services

Maximize your sales,B2B or B2C with Vision Vantage telemarketing services.
Our telemarketing services give our customers greater reach into new and existing markets by
revealing hundreds of new sales opportunities each week.

Our experienced telemarketing experts will guide you through the telemarketing campaign design and setup, including:

• Selecting the best suited type of campaign for your business needs
• Identifying the potential companies to call and the right decision maker
• Writing a conversation-based script
• Regular training and briefing meetings with our operations team and agents
• Issuing transparent and detailed campaign feedback and reporting

Vision Vantage has modeled best telemarketing campaigns which has proven to increase sales and many of our
clients have achieved a positive return within the first 3 months.
Contact our organization today and discover how our telemarketing services can help you increase your market penetration.


service-order-managementOrder Management Services

Vision Vantage provides integrated, automated telecom order management solutions in order to streamline
the complexity of the on-boarding process, from ordering services to delivering directory options.
Our Order Management BPO offerings provides our customers a transformation-led and technology enabled
call center services, enhanced use of self-order-services, expand the ordering portfolio both geographically and functionally,
more transformational engagements, continuously improve processes via Six-Sigma and Lean initiatives, and leverage domain skills
and process knowledge.

Our Order Management service offerings include:

• Pre-order activities – query handling, product / price configuration and quotation preparation
• Order Entry & Management
• Order Fulfillment, Demand planning & forecasting
• Invoicing
• After sales services – customer care dispatch and support, Returns, warranty and claims management
Our organization understands the need of our customers for a service provider who can provide speed to market,
lower operating cost, scalable and sustainable services, and continuous improvement innovation.

 


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Lead Generation Services

Today, in B2B marketing domain, volume and velocity of the lead generation process catalyses the rate of lead conversion.
Our lead generation helps your business to convert online leads into sales opportunities by providing unique lead intelligence.

Vision Vantage’s lead generation services provide groundbreaking marketing insights for B2B businesses.
The process of our lead generation, lead scoring and lead nurturing is completely optimized using lead business
intelligence procured from continuous tracking website visitor behavior. The pivotal data provides deep analytics into
visitors’ buying intent and their stage in the buying cycle.

We have a dedicated marketing and sales team which generates report for leads and ready-to-use lead analytics.
We provide this critical information to our customers to fill their lead pipeline with hot leads and reinforces the sales conversion rate.

Our lead generation services include:

• Daily leads report – A comprehensive view leads’ activities sent directly to your inbox each morning.
• Call lists – Comprehensive information about the leads’ company and potential decision-makers


images (9)Market Research & Survey

Vision Vantage provides comprehensive market research surveys on multiple platforms – telephone, mail, web hosting or any combination.
Our expert team works on survey design, questionnaire writing, quota management, data analysis and statistical services, with skilled team
manager micromanaging the entire process.
Our organization designs and deploys customized market research surveys targeting any type of target audience, from difficult
to reach online audience to hundreds of thousands of broadly selected mail survey participants.

We provide superior sampling for online market research studies. Our target audience includes general consumers, small business owners,
business executives, IT professionals, and over various other different sampling selects, allowing us to customize our market research
surveys depending upon our customers’ specific goals.

We target audience depending upon various research goals and market demographics, including age, gender, geographic location,
business occupation, educational background, industry group, company size, influence on business or marketing purchases, and

over many other different individual habit and interest data points.

Our market research surveys include rigorous data summation and the use of clock timing to identify audience who rush through
questionnaires. Once the data is refined, we provide detailed reports that are clear and concise which enable our customers to take
key decisions.